The Bishkek Emergency Medical Center has developed the Automated Management System, a digital solution designed to enhance the daily operations of urban emergency medical services amid resource constraints and high demand. This comprehensive system encompasses the entire workflow of emergency services, including call intake, dispatching, real-time monitoring of ambulance crews, performance analytics and online consultation of population. Its primary advantage lies in boosting control, visibility, and decision-making, particularly in situations where ambulance availability is limited and timely responses are crucial. By centralizing operational data, the system enables managers to optimize resource allocation, identify service coverage gaps, and manage peak workloads more effectively. It also lays a solid foundation for future advancements, such as predictive analytics, AI-assisted dispatching, and remote medical support. Key goals include digitizing all emergency call intake and dispatch processes by 2026, reducing ambulance response times in populated areas by at least 15% through improved dispatching, allowing real-time oversight of ambulance operations, establishing a centralized EMS data system for quality monitoring by 2025, and preparing for the phased introduction of AI-based tools in 2026-2027. The focus is primarily on health emergencies, targeting health professionals, health structures, and the general population.