The initiative offers a personalized HIV care model that caters to the unique needs of individual patients. Services provided include daily and weekly adherence support, health tips, and appointment reminders. Patients have the option to report any adverse symptoms, which will trigger alerts for appropriate actions. Additionally, a toll-free service is available for patients to access health messages on a variety of topics. Staff members benefit from the integration of Power BI visualization software to improve their support capabilities. The primary health focus areas include communicable diseases.