The Grievance Redress System (GRS) implemented by the Directorate General of Health Services (DGHS) under the Ministry of Health and Family Welfare (MOHFW) is designed to create a quick and accessible platform for resolving patient grievances. The GRS promotes patient feedback to safeguard patients' rights and improve healthcare quality. It underscores the significance of accountability by ensuring thorough documentation and processing of complaints, thereby holding healthcare providers accountable for their services. The system also addresses various health focus areas, among others.